Refund and Returns Policy

LumeNow is a baby and family-focused store offering essentials, nursery décor, toys, bags, and accessories for modern parenting needs.

Refund and Returns Policy

At LumeNow, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a simple and fair return and refund process as described below.

1. Return Eligibility

You may request a return if:

The item is damaged, defective, or incorrect
The request is made within 14 days of delivery
The product is unused and in original packaging
To initiate a return, customers must contact us first and receive return instructions before sending the item.

Our products include baby essentials, nursery décor, educational toys, baby bags, diaper bags, feeding accessories, travel-friendly baby products, and lifestyle accessories.

2. Non-Returnable Items

Certain items cannot be returned, including:

Products that show signs of use or damage caused by the customer
Items returned after the return period has expired
Products without original packaging or accessories

3. Refund Process

Once we receive and inspect your returned item:

We will notify you about the approval or rejection of your refund
Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
By placing an order, you agree to this Refund Policy.
We reserve the right to refuse returns that do not meet our policy conditions.

4. Exchange Policy

We only replace items if they are defective or damaged. If you need an exchange, contact us for assistance.

5. Shipping for Returns

Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping charges are non-refundable
We are not responsible for lost or damaged return shipments. We recommend using a trackable shipping service.